Episode #107: Handling Complaints
Dec 10, 2020
No one is exempt from complaints - it is simply part of business.
It’s not my favourite part of customer service, but through these moments, we can illuminate a misalignment between the end result and their expectations. Which might not apply to all cases, but it could help us better serve all of our customers, current and future.
I talk about the difference between complaints from our customers, and negative comments from ‘haters’, the steps to resolution, and the tools you can use to keep your dream clients or gently release a customer relationship.
Links mentioned in this podcast:
Gwyneth Paltrow
Mamas & Co.
Your online community of mom entrepreneurs
